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Votre plainte :

V. T.

à: Post NL

23-02-2021

Hello, I ordered a Karcher vacuum cleaner from the Klium Belgium company, I paid in advance and it will must receive the vacuum cleaner with Post NL. After three days of delay, in the track end trace appears delivered to my address. I did not receive anything, they did not leave the parcel to the neighbors. After I made a complain to Klium, then to Post NL, the two companies came to the conclusion that it was my fault, because I wrote the house number wrong. But I can prove that on the invoice as well as in track en trace the correct delivery address appears clearly. They told me that they delivery at another address. I also went to the address indicated by them, but the ordered vacuum cleaner was not delivered there either. I have emails with Klium, conversations on what's up, I called Post NL three times in whic they admit their guilt, but they sent an email to Klium to refuze to compensate me. Thank you!

Solution souhaitée

  • Remboursement: € 186,70

Messages (6)

Post NL

à: V. T.

26-02-2021

Dear Madam Valeriu, Thank you for your message. From this I understand you have a question about the status of the parcel with the track and trace code 3SFPJH9983743. You indicate that you have not received the package. I apologise for the inconvenience caused. The sender opened an enquiry regarding this package. Therefore I would advise you to contact the sender in regards to this issue. The sender is able to help you with an appropriate solution. If you have further questions, you can reply to this email. Nous espérons vous avoir suffisament informé. Sincères salutations, Liliana Oliveira PostNL Colis Belgique Service Clients www.postnl.be/ PPlease consider the environment before printing this e-mail. Votre question:

V. T.

à: Post NL

26-02-2021

Dear Liliana, I have speak with Klium about my problem and the answer was : "Kathleen (Klium) 15 feb. 2021 07:46 CET Beste Wij hebben voor u reeds contact opgenomen met Post NL bij het aanmelden van uw klacht, dit werd bij Post NL gelogd onder het dossier nr 12443923. Zoals weergegeven 28/1 werd de case negatief geoordeeld door Post NL omwille van het foutief adres. Ik voeg opnieuw de bijlage in en deel de communicatie van Post NL. Het spijt me oprecht dat dit u overkomt. Maar ik kan hier helaas geen verdere actie voor ondernemen. "

V. T.

à: Post NL

26-02-2021

The courier give delivery codes to the correct address according to the track trace system. I also went to the address where Post NL says it was delivered, Ruggeveldlaan 8, but it wasn't delivered there either.

V. T.

à: Post NL

26-02-2021

Klium says to talk to Post NL, and Post NL to talk to Klium. It is not normal and unprofessional on the part of both companies. I have emails to prove it.

Post NL

à: V. T.

01-03-2021

Dear Madam, Thank you for your message via our site. From this I understand that you have still not received a package. My apologies. Through another department I read in the case that the sender can contact us again for a restart of the investigation. If you have any questions, you can respond via this email. Ik vertrouw erop je voldoende te hebben gea¯nformeerd. Met vriendelijke groet, Martina Spigic Klantenservice PostNL Pakketten Belgie www.postnl.be/ PPlease consider the environment before printing this e-mail. Uw vraag:

V. T.

à: Post NL

01-03-2021

Dear Martina, I have inform the Klium about your answer and now I wait news about my complain. I hope to have for me good news. Please speak with the Klium company and find a way to rezolv my problem. Thank you!