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V. T.

à: Post NL

23-02-2021

Hello, I ordered a Karcher vacuum cleaner from the Klium Belgium company, I paid in advance and it will must receive the vacuum cleaner with Post NL. After three days of delay, in the track end trace appears delivered to my address. I did not receive anything, they did not leave the parcel to the neighbors. After I made a complain to Klium, then to Post NL, the two companies came to the conclusion that it was my fault, because I wrote the house number wrong. But I can prove that on the invoice as well as in track en trace the correct delivery address appears clearly. They told me that they delivery at another address. I also went to the address indicated by them, but the ordered vacuum cleaner was not delivered there either. I have emails with Klium, conversations on what's up, I called Post NL three times in whic they admit their guilt, but they sent an email to Klium to refuze to compensate me. Thank you!

Solution souhaitée

  • Remboursement: € 186,70

Messages (13)

Post NL

à: V. T.

26-02-2021

Dear Madam Valeriu, Thank you for your message. From this I understand you have a question about the status of the parcel with the track and trace code 3SFPJH9983743. You indicate that you have not received the package. I apologise for the inconvenience caused. The sender opened an enquiry regarding this package. Therefore I would advise you to contact the sender in regards to this issue. The sender is able to help you with an appropriate solution. If you have further questions, you can reply to this email. Nous espérons vous avoir suffisament informé. Sincères salutations, Liliana Oliveira PostNL Colis Belgique Service Clients www.postnl.be/ PPlease consider the environment before printing this e-mail. Votre question:

V. T.

à: Post NL

26-02-2021

Dear Liliana, I have speak with Klium about my problem and the answer was : "Kathleen (Klium) 15 feb. 2021 07:46 CET Beste Wij hebben voor u reeds contact opgenomen met Post NL bij het aanmelden van uw klacht, dit werd bij Post NL gelogd onder het dossier nr 12443923. Zoals weergegeven 28/1 werd de case negatief geoordeeld door Post NL omwille van het foutief adres. Ik voeg opnieuw de bijlage in en deel de communicatie van Post NL. Het spijt me oprecht dat dit u overkomt. Maar ik kan hier helaas geen verdere actie voor ondernemen. "

V. T.

à: Post NL

26-02-2021

The courier give delivery codes to the correct address according to the track trace system. I also went to the address where Post NL says it was delivered, Ruggeveldlaan 8, but it wasn't delivered there either.

V. T.

à: Post NL

26-02-2021

Klium says to talk to Post NL, and Post NL to talk to Klium. It is not normal and unprofessional on the part of both companies. I have emails to prove it.

Post NL

à: V. T.

01-03-2021

Dear Madam, Thank you for your message via our site. From this I understand that you have still not received a package. My apologies. Through another department I read in the case that the sender can contact us again for a restart of the investigation. If you have any questions, you can respond via this email. Ik vertrouw erop je voldoende te hebben gea¯nformeerd. Met vriendelijke groet, Martina Spigic Klantenservice PostNL Pakketten Belgie www.postnl.be/ PPlease consider the environment before printing this e-mail. Uw vraag:

V. T.

à: Post NL

01-03-2021

Dear Martina, I have inform the Klium about your answer and now I wait news about my complain. I hope to have for me good news. Please speak with the Klium company and find a way to rezolv my problem. Thank you!

Post NL

à: V. T.

03-03-2021

Dear Valeriu Thank you for your message via our site. In our system I see that the sender has also already had contact with us, he should keep you informed about the outcome of the investigation. We do not have the option of contacting the sender ourselves. I hope it will soon become clear where your package is Ik vertrouw erop je voldoende te hebben gea¯nformeerd. Met vriendelijke groet, Anneke Ossendorp Klantenservice PostNL Pakketten Belgie www.postnl.be/ PPlease consider the environment before printing this e-mail. Uw vraag:

V. T.

à: Post NL

03-03-2021

Dear Anneke, The sender sent me an email with a negative response from Post NL, the email was sent by your colleague Bart Zekveld to sender, Klium. Here is a copy at email: Kathleen (Klium) 15 feb. 2021 07:46 CET "Beste Wij hebben voor u reeds contact opgenomen met Post NL bij het aanmelden van uw klacht, dit werd bij Post NL gelogd onder het dossier nr 12443923. Zoals weergegeven 28/1 werd de case negatief geoordeeld door Post NL omwille van het foutief adres. Ik voeg opnieuw de bijlage in en deel de communicatie van Post NL. Het spijt me oprecht dat dit u overkomt. Maar ik kan hier helaas geen verdere actie voor ondernemen" I speak about my problem also with Sohendra from Post NL, she told me that you have a team for recuperating the parcel delivery at the wrong adress, but I didn't receive any answer. Please find a goed solution for me, because I don't want to let this problem like this. Thank you for cooperation.

Post NL

à: V. T.

04-03-2021

Dear Ms Temisag, Thank you for your message via our mail. From this I understand that the sender had communicated to you from PostNL that there is nothing more we can do for her. As I can see from the file, the sender had received an email from my colleague that she can contact again if the addressee continues to indicate that they do not have the shipment, so that the investigation can be resumed. After this, we have no longer received a response from the sender. I understand it is annoying, I apologize for this, but the investigation can only be resumed by order of the sender. Ik vertrouw erop je voldoende te hebben gea¯nformeerd. Met vriendelijke groet, Martina Spigic Klantenservice PostNL Pakketten Belgie www.postnl.be/ PPlease consider the environment before printing this e-mail. Uw vraag:

V. T.

à: Post NL

08-03-2021

Hello, You have here the email from sender, Klium: "Kathleen (Klium) 8 mrt. 2021 13:01 CET Beste Wij hebben voor u reeds contact opgenomen met Post NL bij het aanmelden van uw klacht, dit werd bij Post NL gelogd onder het dossier nr 12443923. Zoals weergegeven 28/1 werd de case negatief geoordeeld door Post NL omwille van het foutief adres. Dear We have already contacted Post NL for you when registering your complaint, this was logged at Post NL under file number 12443923. As shown 28/1, the case was judged negatively by Post NL because of the incorrect address. Met vriendelijke groeten / Kind regards, Kathleen | Customer Care " Sow, wat you need to rezolv my problem? Post NL have all the informations about my case, but you don't want to closed this file admitting that Post NL make a mistake with my parcel. Please contact the sender and find a good solution for receive my lost parcel. Thank you!

Post NL

à: V. T.

11-03-2021

Dear SirMadam, Thank you for your message via our site. I understand that the problem is still not resolved. My apologies. The sender is talking about January 28th. In my previous email I mentioned February 2nd. On February 2, the sender had received an email from us that the investigation can be resumed. After that, we have not heard from the sender anymore. Unfortunately, we cannot resume the investigation for the recipient but only for the sender because he is our client. So I would like to refer you back to the sender for a solution. Ik vertrouw erop je voldoende te hebben gea¯nformeerd. Met vriendelijke groet, Martina Spigic Klantenservice PostNL Pakketten Belgie www.postnl.be/ PPlease consider the environment before printing this e-mail. Uw vraag:

V. T.

à: Post NL

11-03-2021

Hello, I show you the email from Post NL in which they want to solve the problem but they can't because Klium doesn't want to collaborate: "Dear SirMadam, Thank you for your message via our site. I understand that the problem is still not resolved. My apologies. The sender is talking about January 28th. In my previous email I mentioned February 2nd. On February 2, the sender had received an email from us that the investigation can be resumed. After that, we have not heard from the sender anymore. Unfortunately, we cannot resume the investigation for the recipient but only for the sender because he is our client. So I would like to refer you back to the sender for a solution. Ik vertrouw erop je voldoende te hebben gea¯nformeerd. Met vriendelijke groet, Martina Spigic Klantenservice PostNL Pakketten Belgie www.postnl.be/" I insist you to work together to solve this problem. Thank you!

V. T.

à: Post NL

11-03-2021

Sorry, de last email it was for Klium. I wait there answer and I will inform you. Best regards.