Annulation non remboursée

J'ai réservé un véhicule chez Carjet, c'était le premier lien sur google. J'ai payé directement. Lorsque je suis arrivé pour prendre le véhicule, l'employée de Keddy m'a dit que je ne pouvais pas prendre le véhicule parce que ma carte VISA était débit et non crédit. Elle m'a dit qu'elle annulait ma réservation. Comme je ne voyais pas le remboursement, je suis allé sur le site de carjet deux semaines plus tard, et j'ai eu un message automatique: trop tard, j'aurais dû réclamer. Impossible de joindre cette société, pas de numéro de téléphone, pas d'email, rien. L'employée m'avait bien dit que tout était en ordre, sinon j'aurais directement effectué la réclamation.

- Please type your reply above this line -Dear PlaintesThank you for contacting us.We've received your request and will get back to you shortly.Kind regards, CarJet.com(2995814)--------------------------------This email is a service from CJT - CarJet.[5L14NE-MDZNG]

- Please type your reply above this line -Your request (2995814) has been updated. If you wish to add additional comments, please reply to this email.----------------------------------------------Help, 2 Oct 2023, 16:18 CESTGood morning.Thank you for contacting us.With most car rental companies it's necessary to have a credit card in order to collect the car. The hire company usually takes a deposit when you collect the car to protect themselves against losing money.If something happens while you have the car, they will keep some or all of the deposit to pay for it. For example, if you get a speeding fine or if you return the car with damage, late or especially dirty.The type of card accepted depends on each individual hire company.You can find all the information about which cards are accepted in the conditions of each offer before booking and again on your rental voucher.I'm afraid the hire company aren't able to give you the car if you don't have a credit card.For future reference, if you're unsure about the cards that are accepted with a particular company, you can always check this with us beforehand.For us to refund the money from a prepaid booking, you're always required to cancel it before the time stated on your rental voucher. You can see the cancellation policy in the conditions before booking and again on your rental voucher.I'm sorry but as you did not cancel your booking beforehand, we aren't able to offer a refund on this occasion.If you have any further questions or comments, please don't hesitate to contact us.Kind regards,AndreeaDoYouSpain.com - Carjet.com - DoyouItaly.com----------------------------------------------Plaintes, 30 Sept 2023, 14:54 CEST --------------------------------This email is a service from CJT - CarJet.[5L14NE-MDZNG]

I don't accept your automatic answer generated by a kind AI, you don't even have the decency to appoint a human being to respond. You are also luck that I read English. My complain was in French because the place you conned me was in Belgium. So let me write again and this time, have the decency to answer my message, and please, as a first line, give the answer to seventy-five times seven. I booked a vehicle. But you are just a broker, so the employee of the agency EUROPCAR refused my VISA debit car, they didn't accept it, while the other agencies next doors accepted. The employee of EUROPCAR told me that she had cancelled the vehicle, everything was OK. I rented a car with SIXT. They told a deposit that was refunded when I brought back the car. EUROPCAR has cancelled the deal, it means that you, CARJET, have kept the money and you have not paid EUROPCAR, you have therefore c-on-ned me. You have stolen the money. I demand the immediate payment of my money. You are so much c.on artist that there is no way to join you by phone of by email, or anyway on your website, you only use automatic answers.

- Please type your reply above this line -Dear PlaintesThank you for contacting us.We've received your request and will get back to you shortly.Kind regards, CarJet.com(3003777)--------------------------------This email is a service from CJT - CarJet.[JXD2XV-VN46P]

- Please type your reply above this line -Your request (3003777) has been updated. If you wish to add additional comments, please reply to this email.----------------------------------------------Help, 3 Oct 2023, 11:18 CESTGood morning,Like we explained before, you needed a credit card for the collection.Precisely because we are a broker the payment conditions must be checked so that you can be aware of what type of payment will be valid with your preferred rental office of choice.Now, the rental office cannot cancel any deal so that you can obtain a refund. If you wish to do that, then you need to follow the cancellation steps you have on the cancellation policy.Regards,AndreeaDoYouSpain.com - Carjet.com - DoyouItaly.com----------------------------------------------Plaintes, 2 Oct 2023, 18:06 CEST --------------------------------This email is a service from CJT - CarJet.[JXD2XV-VN46P]

Comme je l'ai dit, vous êtes une bande d'escrocs qui se cache derrière des paravents internationaux pour escroquer les gens. Croyez que je ferai ce qu'il faut pour ternir votre réputation. Vous auriez pu faire un geste, cela ne vous aurait rien couté puisque vous auriez remboursé une somme qui vous a été indûment remise. Tant pis, quand on a affaire à des gens malhonnêtes, il faut s'y faire. Prenez garde, aujourd'hui, avec l'IA, je peux faire générer des milliers d'avis négatifs sur votre société partout sur internet. Il y aura tellement d'avis et de plaintes que vous ne pourrez pas les gérer, cela vous coûtera beaucoup plus que les 99,41 EUR que vous me devez.