Demande de retour sans réponse

Madame, Monsieur, Le 20/05/2025, j'ai acheté un PLAUD NOTE sur votre boutique en ligne, pour lequel j’ai payé la somme de 169,90€ frais de port inclus. Lors de la livraison du produit, le 30/05/2025, j'ai décidé, après avoir pris connaissance de ses caractéristiques, de faire usage du droit de rétractation. Je vous ai envoyé un courrier à cet effet le 04/06/2025 et un second mail le 10/06/2025. A ce jour je n’ai reçu aucune réponse de votre part. Je vous saurais donc gré de bien vouloir donner suite à ma demande légitime de résiliation du contrat, en confirmant que le produit, non endommagé et complet dans toutes ses parties, est disponible pour le retour et je vous demande donc de rembourser le prix payé de 169,90€. J'attends une réponse dans les 5 jours suivant la réception de la présente. Ce courrier tient lieu de mise en demeure. Cordialement, Pièces jointes : • Confirmation de commande • Preuve de paiement • Copie des avis de rétractation

Olá, Obrigado por entrar em contato. Entendo que você gostaria de devolver o pedido número PLAFR14259. Para iniciar o processo de devolução, precisamos verificar o estado do produto. Por favor, siga as orientações abaixo: Se o pacote estiver fechado, envie uma foto clara da embalagem lacrada. Se o pacote já tiver sido aberto, envie uma foto do dispositivo Plaud, juntamente com os acessórios e a embalagem original. Assim que recebermos as informações necessárias, teremos prazer em ajudá-lo(a) com o próximo passo. Atenciosamente, Jeof Equipe de Suporte ao Cliente Plaud Hi there, Thank you for reaching out. I understand that you would like to return order number PLAFR14259. To begin the return process, we’ll need to verify the condition of the product. Kindly follow the steps below: If the package is unopened, please send a clear photo of the sealed package. If the package has been opened, please send a photo of the Plaud device, along with the accessories and original packaging. We’ll be happy to assist you further once we receive the required information. Best regards, Jeof Plaud Customer Support Team Cet e-mail provient de PLAUD. Fourni par Zendesk Le 15 juin 2025 à 19:30:29 UTC, plaintes@test-achats.be a écrit: ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ [03WNNP-74LK1]

Bonjour, Vous trouverez ci-joints les photos demandées. J’attends vos instructions pour le retour sans frais et le remboursement des 169,90€ comme indiqué dans votre politique de remboursement : https://fr.plaud.ai/policies/refund-policy Cordialement, Pièces jointes : 4 photos du device, des accessoires et du packaging original

Hi there, Thank you for sending the images. I will be forwarding this to my supervisor for further assistance regarding the return and refund process. We’ll update you as soon as we receive feedback. Best regards, Jeof Plaud Customer Services Cet e-mail provient de PLAUD. Fourni par Zendesk Le 15 juin 2025 à 20:58:42 UTC, support@plaud.ai a écrit: Olá, Obrigado por entrar em contato. Entendo que você gostaria de devolver o pedido número PLAFR14259. Para iniciar o processo de devolução, precisamos verificar o estado do produto. Por favor, siga as orientações abaixo: Se o pacote estiver fechado, envie uma foto clara da embalagem lacrada. Se o pacote já tiver sido aberto, envie uma foto do dispositivo Plaud, juntamente com os acessórios e a embalagem original. Assim que recebermos as informações necessárias, teremos prazer em ajudá-lo(a) com o próximo passo. Atenciosamente, Jeof Equipe de Suporte ao Cliente Plaud Hi there, Thank you for reaching out. I understand that you would like to return order number PLAFR14259. To begin the return process, we’ll need to verify the condition of the product. Kindly follow the steps below: If the package is unopened, please send a clear photo of the sealed package. If the package has been opened, please send a photo of the Plaud device, along with the accessories and original packaging. We’ll be happy to assist you further once we receive the required information. Best regards, Jeof Plaud Customer Support Team Cet e-mail provient de PLAUD. Fourni par Zendesk Le 15 juin 2025 à 19:30:29 UTC, plaintes@test-achats.be a écrit: ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ [03WNNP-74LK1] [03WNNP-74LK1]

Dear Customer, Greetings We understand that you wish to return your order, and we’re here to assist you with that process. If possible, could you kindly share the reason for your return decision? Any feedback would be valuable to us as we strive to improve our products and services for customers like you. Thank you for your time, and we are looking forward to your reply. Best regards, Eva Customer Support Team Cet e-mail provient de PLAUD. Fourni par Zendesk Le 16 juin 2025 à 15:10:12 UTC, support@plaud.ai a écrit: Hi there, Thank you for sending the images. I will be forwarding this to my supervisor for further assistance regarding the return and refund process. We’ll update you as soon as we receive feedback. Best regards, Jeof Plaud Customer Services Cet e-mail provient de PLAUD. Fourni par Zendesk Le 15 juin 2025 à 20:58:42 UTC, support@plaud.ai a écrit: Olá, Obrigado por entrar em contato. Entendo que você gostaria de devolver o pedido número PLAFR14259. Para iniciar o processo de devolução, precisamos verificar o estado do produto. Por favor, siga as orientações abaixo: Se o pacote estiver fechado, envie uma foto clara da embalagem lacrada. Se o pacote já tiver sido aberto, envie uma foto do dispositivo Plaud, juntamente com os acessórios e a embalagem original. Assim que recebermos as informações necessárias, teremos prazer em ajudá-lo(a) com o próximo passo. Atenciosamente, Jeof Equipe de Suporte ao Cliente Plaud Hi there, Thank you for reaching out. I understand that you would like to return order number PLAFR14259. To begin the return process, we’ll need to verify the condition of the product. Kindly follow the steps below: If the package is unopened, please send a clear photo of the sealed package. If the package has been opened, please send a photo of the Plaud device, along with the accessories and original packaging. We’ll be happy to assist you further once we receive the required information. Best regards, Jeof Plaud Customer Support Team Cet e-mail provient de PLAUD. Fourni par Zendesk Le 15 juin 2025 à 19:30:29 UTC, plaintes@test-achats.be a écrit: ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ [03WNNP-74LK1] [03WNNP-74LK1] [03WNNP-74LK1]

Bonjour, L'enregistrement des appels ne fonctionne pas correctement. J’attends vos instructions pour le retour sans frais et le remboursement des 169,90€ comme indiqué dans votre politique de remboursement : https://fr.plaud.ai/policies/refund-policy Cordialement,

Dear Plaintes, Greetings from the PLAUD team. Just checking in to see if our last response helped resolve your issue. If everything's good now, great! If you still need help, feel free to reply — we’re here for you. Please note: this ticket will close automatically in 24 hours if we don’t hear back, but you can reopen it anytime by replying to this email. Here's a reminder of what this request involves: Dear Customer, Greetings We understand that you wish to return your order, and we’re here to assist you with that process. If possible, could you kindly share the reason for your return decision? Any feedback would be valuable to us as we strive to improve our products and services for customers like you. Thank you for your time, and we are looking forward to your reply. Best regards, Eva Customer Support Team Le 2025 M06 16 15:10:12 UTC, support@plaud.ai a écrit: Hi there, Thank you for sending the images. I will be forwarding this to my supervisor for further assistance regarding the return and refund process. We’ll update you as soon as we receive feedback. Best regards, Jeof Plaud Customer Services Le 2025 M06 15 20:58:42 UTC, support@plaud.ai a écrit: Olá, Obrigado por entrar em contato. Entendo que você gostaria de devolver o pedido número PLAFR14259. Para iniciar o processo de devolução, precisamos verificar o estado do produto. Por favor, siga as orientações abaixo: Se o pacote estiver fechado, envie uma foto clara da embalagem lacrada. Se o pacote já tiver sido aberto, envie uma foto do dispositivo Plaud, juntamente com os acessórios e a embalagem original. Assim que recebermos as informações necessárias, teremos prazer em ajudá-lo(a) com o próximo passo. Atenciosamente, Jeof Equipe de Suporte ao Cliente Plaud Hi there, Thank you for reaching out. I understand that you would like to return order number PLAFR14259. To begin the return process, we’ll need to verify the condition of the product. Kindly follow the steps below: If the package is unopened, please send a clear photo of the sealed package. If the package has been opened, please send a photo of the Plaud device, along with the accessories and original packaging. We’ll be happy to assist you further once we receive the required information. Best regards, Jeof Plaud Customer Support Team Le 2025 M06 15 19:30:29 UTC, plaintes@test-achats.be a écrit: ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ Best regards, The PLAUD Team Cet e-mail provient de PLAUD. Fourni par Zendesk [03WNNP-74LK1]