Order paid for and confirmed but not received

Hello, on April 9th 2024 I ordered and paid for an order from your Webshop. You confirmed this order by e-mail on April 9th. Since then I have had no news from you. The order has not arrived. I received no tracking information from you and you have not responded to any of my e-mails. You have no telephone numbers listed so I cannot reach you by phone. Please refund me in full or send me my order without further delay.