Hi there, Thank you for your message!. Our response times are noticing a delay due to the high volume of order. We will process your request as quickly as possible.Please note that dispatch times might notice a delay up to 10 working days as its mentioned on our website due to high order volume.If your question is regarding returns/refunds please make sure that your return was delivered to us by reviewing the tracking youve used to return your order. Refunds will take up to 14 working days to processed from the date the return was received. Youll receive an email notification once your refund has been processed, and there is no need to send emails asking for the status or to open a dispute with Klarna or PayPal regarding this matter. If you have any questions regarding returns please review our return policy page on our website or by following this link s:uneffected.comages/return-policy.Kind regardsUNEFFECTED STUDIOS TEAMinfo@uneffected.comwww.uneffected.com-- Joe Customer Support ConsultantWWW.UNEFFECTED.COM