Refus de remboursement

Bonjour, j'ai demandé un remboursement de 98€ à ce fournisseur de paiement Xsolla selon leur droit de rétractation de 14 jours, car le jeu sur lequel j'ai acheté du contenu propose du contenu illégal en belgique (lootbox et roulettes hasardeuses). De plus, le staff (hors développeur) m'a banni pendant 60 jours, je n'ai donc plus accès au contenu du jeu que j'ai payé ( événements a durée limitée où il faut se connecter chaque jour pour recevoir la totalité). Le jeu s'appelle onestate rp, comme dans ma plainte précédente. Je souhaite le remboursement intégral dans cette application jugée illégale en belgique mais pourtant bien disponible. J'aimerais votre expertise de la situation svp.

Vous dites que l'achat est définitif cependant je n'ai même pas reçu tout ce que je devais avoir ( bannissement de 60 jours et événements terminés). De plus, l'achat de "lootboxs" et roulettes hasardeuses sont interdites en belgique. Je souhaite être remboursé et ne plus jamais jouer à ce jeux suspecté d'être une arnaque.

Xsolla Xsolla Customer Service Hello! Your request ( 9306832) has been updated. To proceed with this issue you could just answer this e-mail: Système (Xsolla Inc.) 4 janv. 2026, 3:01 AM UTC+5 Hello! We’ve been working through a higher-than-usual wave of support requests. Just checking—did you already sort this one out? If not, give us a quick reply and we’re on it! Thanks a ton for your patience! Plaintes 3 janv. 2026, 2:00 AM UTC+5

Xsolla Xsolla Customer Service Hello! Your request ( 9306869) has been updated. To proceed with this issue you could just answer this e-mail: Système (Xsolla Inc.) 4 janv. 2026, 3:01 AM UTC+5 Hello! We’ve been working through a higher-than-usual wave of support requests. Just checking—did you already sort this one out? If not, give us a quick reply and we’re on it! Thanks a ton for your patience! Plaintes 3 janv. 2026, 2:15 AM UTC+5

Xsolla Xsolla Customer Service Hello, unfortunately we did not receive any updates for your ticket in the last 48 hours. Please let us know whether you were able to resolve the issue yourself. If you have, we would close this ticket. If the issue still persists, just reply to this ticket and we would continue working on your request. Système (Xsolla Inc.) 4 janv. 2026, 3:01 AM UTC+5 Hello! We’ve been working through a higher-than-usual wave of support requests. Just checking—did you already sort this one out? If not, give us a quick reply and we’re on it! Thanks a ton for your patience! Plaintes 3 janv. 2026, 2:15 AM UTC+5

Xsolla Xsolla Customer Service Hello, unfortunately we did not receive any updates for your ticket in the last 48 hours. Please let us know whether you were able to resolve the issue yourself. If you have, we would close this ticket. If the issue still persists, just reply to this ticket and we would continue working on your request. Système (Xsolla Inc.) 4 janv. 2026, 3:01 AM UTC+5 Hello! We’ve been working through a higher-than-usual wave of support requests. Just checking—did you already sort this one out? If not, give us a quick reply and we’re on it! Thanks a ton for your patience! Plaintes 3 janv. 2026, 2:00 AM UTC+5

Xsolla Xsolla Customer Service Hi Plaintes, We’re all ears! Tell us how we did with your customer service experience. If everything's sorted, take a sec to drop us some feedback by clicking one of the links below: Comment jugeriez-vous l’assistance que vous avez reçue? Bonne, je suis satisfait(e) Mauvaise, je suis mécontent(e) Here's a reminder of what your ticket was about: Système (Xsolla Inc.) 4 janv. 2026, 3:01 AM UTC+5 Hello! We’ve been working through a higher-than-usual wave of support requests. Just checking—did you already sort this one out? If not, give us a quick reply and we’re on it! Thanks a ton for your patience! Plaintes 3 janv. 2026, 2:15 AM UTC+5