Bonjour Charlotte,
Merci pour votre message.
Comme indiqué dans nos échanges précédents (le 14 décembre 2025 à 02:47), nous vous avons déjà communiqué la procédure ainsi que l’adresse de retour afin de pouvoir traiter votre demande.
À ce jour, nous n’avons pas reçu votre retour, et le délai de retour prévu par notre politique est de 30 jours. Ce délai est désormais dépassé (date limite : 25/12/2025).
Nous sommes donc désolés, mais nous ne pouvons plus accepter de retour ni procéder à un remboursement pour cette commande.
Cordialement,
Service Client Comfexia
Merci de répondre directement à cet e-mail afin de faciliter le suivi et le traitement de votre demande.
Du lundi au vendredi : 8:00 AM - 17:00PM
On Sun, Dec 28, 2025, at 10:45 PM,
plaintes@test-achats.be wrote:
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