refus de retour

Bonjour,J'ai effectué un achat et après reflection j'ai changé d'avis je penseais refusé a la réception du colis, mais à la livraison celui-ci a été livré à mon absence à mes voisins du coup je ne pouvais pas le retourné, après avoir contacté le service client de l'entreprise au début ils m'ont proposé un retour à leur charge si je souhaite pas le garder en affirmant que le produit ne doit pas être ouvert et j'avais en effet confirmé que le colis n'a pas été ouvert. Cependant maintenant ils envoient un nouveau mail en disant que ils peuvent proposé un retour mais le remboursement ne sera pas totale , même si le produit est pas ouvert je dois payé 10 % du prix.... et 30 % si le produit a été ouvert......j'aimerais avoir une solution puisque après 4 mails ils arrivent pas à comprendre que le produit n'a pas été ouvert du tout!..

Hi there,Thanks for the email.1. According to Ulike Refund and Return Policy [s:www.ulike.comages/return-and-refund-policy], restocking fees forUNOPENED package represent 10% of the item's original purchase price, whichtypically will cover the costs of handling goods returned, shipping feesforward and back, and additional costs that might incur for such a return.2. We understand and respect your decision to return the product, and wewant to resolve this matter quickly for you.We would like to inform you that a prepaid shipping label will be sent toyour email within 1-3 business days to your email address: samiamans***@gmail.com. In the meantime, we will waive the restocking fee.Please note that we will refund you once the return is made.If you have any further questions or concerns, please do not hesitate tocontact us. We are always here to assist you and just an email away.*Best regards from Ulike*Psyche*Customer Representative*de.ulike.comOn Wed, 28 Jun 2023 at 00:24,

Okay, thank you very much

Hello,I got an email saying that the refund could not be treated, and that I would have to close the purchase with Klarna because you have a problem with the refund. I have already declared a return for Klarna amd Klarna is waiting for you to confirm the return!!!,let's say that I have closed the purchase, how would you refund me since it has to be done with original payment methods.It has been over a month and this issue is not resolved yet!!!.With kind regards

DATA NOT AVAILABLE

Hello,Hello,Upon your request to be able to receive the refund I have closed the dispute with klarna.Please proceed with the refund. Kind regards

Hi there,Thanks for getting in touch! I've arranged for a refund in the amount of279 EUR and asked our account management team to take care of your orderwithin 48 hours.*When/how will the refund be credited to my account?*It depends on how youpaid for the transaction originally.For example, if you used your debit card to pay for your purchase, yourmoney will be refunded back to the same card in the next 3-7 business days(the refund processing time may vary from bank to bank).If you have any questions, please feel free to contact me.*Best regards from Ulike*Psyche*Customer Representative*de.ulike.comOn Fri, 4 Aug 2023 at 21:09,