Good morning,Unfortunately at this time we are unable to guarantee the return of your order, we are sorry.Raffaello Network at this time is changing its return policies and that we are therefore unable to handle returns unless shipped directly from the customer, if you wish you can ship the product back at your own expense and we will guarantee a refund of the value of the products purchased.We recommend that you choose a courier with certified mail service and keep the tracking code.When you prepare your package for return, we recommend that you use the same packaging where you received your order, remove all previous labels. If this is not possible, use a similar one.Remember to always take a photo of the package and the label you attach to your return or write down the tracking code and keep it until your refund is processed.If you prefer to exchange an item or are looking for something different, you can also choose to receive a credit code that you can use for new purchases.After the item has been received and processed, a refund of the amount paid for the purchased item will be made. For purchases by credit card, the refunded amount will be available to the customer within approximately ten days, and will in any case be visible on the subsequent credit card statement. Times may vary depending on the banking circuit, credit card and payment method used.The refund will be issued in the same currency as the original purchase. Any difference in amount due to exchange rate fluctuation cannot be refunded.Remember that Raffaello Network will not be responsible for the cost of returning products and will not accept Cash on Delivery (COD) shipments.You can return the order to this address, if the order number does not match the one you want to send us back, please change it.Below is the return invoice, where it is specified that it is a return with a declared value of $25.TWO LEADERS SRLPresso CENTRO TESSILE MILANOS.S. 11 PADANA SUPERIORE N. 18CERNUSCO SUL NAVIGLIOMilano 20063ItalyContact - Andrearefund@raffaello-network.comRMA/RIF ORDER - 1736277Il giorno mer 27 mar 2024 alle ore 12:49 plaintes@test-achats.be ha scritto: -- Raffaello-Network.Customer Care.
