Hello,We're sending you this email to confirm that we've received your complaint.We take all feedback seriously, and we want you to know that we're going to fully review your query and get back to you with a response as soon as possible. For complaints, this should only take a few days, but in some circumstances, it could take up to 15 days.Sometimes emails can end up in a spam or junk mailbox, so please make sure to check those for an email from @revolut.com also.A quick tip: If you haven't contacted us about your issue(s) yet, you can seamlessly chat with our support team who are available 24/7 via the Revolut app (:revolut.com/app/chat) or Revolut for Business browser (s:business.revolut.com/signin). Just type 'live agent' and one of our friendly support agents will be able to address your issue(s) much more quickly.If you experience any issues with the app (the app is crashing, log in issues, etc), please make sure that your Revolut app is updated to the latest version. You can update your app from the App Store or Play Market, depending on the model of your phone.Please, follow on-screen instructions in case of issues with logging in. We also allow you to contact our support anonymously in case on-screen instructions won't work. Please note that if you have a Revolut account, the response will be sent to the email registered to your account.Best regards,Your Revolut TeamYou can find our Complaints Policy here: s:www.revolut.com/legal/complaints-policy