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R. J.

A l'encontre de: Revolut

19-10-2023

dossier chez ing fraud Numéro de référence ING Belgique : FBE20230808-0168J'ai ouvert un dossier chez ing fraud concernant une arnaque sur une plateforme crypto trading mexc.com qui n'a pas de license en Belgique et opère illégalement en Belgique sans authorisation de la fsma.ma banque ing a contacté la banque de mexc.com, Revolut lui demandant de bloquer le compte et renvoyer l'argent mais Revolut lithuanie ne répond pas et ne répond jamais malgré le rappel de ing. Ing me dit qu'ils ont envoyé un message à revolut en aout 2023 et septembre 2023 mais Revolut ne répond même pas pour dire si y a toujours des fonds ou si y a plus rien sur le compte.... je vais porter plainte via mon avocat car revolut protège des arnaqueurs en répondant pas à ing banque.... ing me dit qu'ils vont laisser tomber car ils ne savent pas faire plus que de contacter revolut bank et de leur demander de bloquer le compte en question et de renvoyer l'argent ... je ne comprends pas cette rèponse de ing aussi ....j'ai fait une plainte à la police et communiqué ma plainte à ing je suis aussi client chez revolut en plus ....

Messages (2)

Revolut

A l'encontre de: R. J.

19-10-2023

Hello,We're sending you this email to confirm that we've received your complaint.We take all feedback seriously, and we want you to know that we're going to fully review your query and get back to you with a response as soon as possible. For complaints, this should only take a few days, but in some circumstances, it could take up to 15 days.Sometimes emails can end up in a spam or junk mailbox, so please make sure to check those for an email from @revolut.com also.A quick tip: If you haven't contacted us about your issue(s) yet, you can seamlessly chat with our support team who are available 24/7 via the Revolut app (:revolut.com/app/chat) or Revolut for Business browser (s:business.revolut.com/signin). Just type 'live agent' and one of our friendly support agents will be able to address your issue(s) much more quickly.If you experience any issues with the app (the app is crashing, log in issues, etc), please make sure that your Revolut app is updated to the latest version. You can update your app from the App Store or Play Market, depending on the model of your phone.Please, follow on-screen instructions in case of issues with logging in. We also allow you to contact our support anonymously in case on-screen instructions won't work. Please note that if you have a Revolut account, the response will be sent to the email registered to your account.Best regards,Your Revolut TeamYou can find our Complaints Policy here: s:www.revolut.com/legal/complaints-policy

Revolut

A l'encontre de: R. J.

19-10-2023

Hello,We're sending you this email to confirm that we've received your complaint.We take all feedback seriously, and we want you to know that we're going to fully review your query and get back to you with a response as soon as possible. For complaints, this should only take a few days, but in some circumstances, it could take up to 15 days.Sometimes emails can end up in a spam or junk mailbox, so please make sure to check those for an email from @revolut.com also.A quick tip: If you haven't contacted us about your issue(s) yet, you can seamlessly chat with our support team who are available 24/7 via the Revolut app (:revolut.com/app/chat) or Revolut for Business browser (s:business.revolut.com/signin). Just type 'live agent' and one of our friendly support agents will be able to address your issue(s) much more quickly.If you experience any issues with the app (the app is crashing, log in issues, etc), please make sure that your Revolut app is updated to the latest version. You can update your app from the App Store or Play Market, depending on the model of your phone.Please, follow on-screen instructions in case of issues with logging in. We also allow you to contact our support anonymously in case on-screen instructions won't work. Please note that if you have a Revolut account, the response will be sent to the email registered to your account.Best regards,Your Revolut TeamYou can find our Complaints Policy here: s:www.revolut.com/legal/complaints-policy


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