The problem is that the order did not come.

Good afternoon. I placed an order on 06/05/2023, bought a Lightweight Stroller + Snack Tray, Ultra-Compact Fold & Airplane Ready Travel Stroller × 1 stroller. I paid SHOPIFY PAYMENTS. If you do not track the order, then the delivery is free. I chose this feature. I received a letter with the order number 1024 in the mail. Three weeks have already passed and there is no order. the link to the order sends to a non-working site. Today a Chinese fake chain arrived, and I ordered a stroller!!! Help to return the money in the amount of 47€.