96 Luxembourg,28.09.2023Reservation number: SCEE2CMadame, Monsieur,Mr Luciano Bonetti a fait appel au service de Airhelp GmbH pour la demande d'indemnisation.Nous avons écrit à Airhelp en date du 14.08.2023 (voir pièce jointe), les clients ont droit a la compensation de 250 EUR/ personne.Nous transmettons l'argent à Airhelp qui se charge ensuite de transmettre lasomme au client.Le dossier est clôturé de notre côté.Bien cordialement,Hajar IsmailiLuxair Customer ServicePlease do not delete this Number in any replies so we can track your responses. Thank you. ***[90156927]***_________________Please note that the information including any attachments in this e-mail is strictly confidential, intended solely for the addressee and may contain privileged data. If you are not the intended recipient, you must not use in any way the contents of this e-mail except for notifying the sender and delete the e-mail transmission immediately from your computer system. As you may know, e-mails sent via Internet can be manipulated by third persons. Therefore, Luxair S.A. and/or its employees do not assume any responsibility for changes made to this message after it was sent, for any incorrect or incomplete transmission of this e-mail or its attachments, nor for any delay in receipt. Luxair S.A. reserves the right, within the limits of the applicable law, to access and monitor all files, movements and messages on its systems for the technical administration and protection of the Luxair S.A. IT infrastructure and the protection of Luxair S.A. business and assets._________________