On January 9, 2026 approx. 21 days ago, I travelled with Brussels Airlines and my checked baggage was delayed. The baggage was delivered to me six (6) days later.
Due to the prolonged delay and extreme winter weather conditions (approximately –10°C), I had no access to essential clothing and toiletries and was required to purchase basic items to ensure my health and safety. These purchases were strictly limited to essential needs.
I submitted a reimbursement claim to Brussels Airlines under Case no. 2601-SN-05414, including all original receipts. My initial claim was rejected on the basis that my permanent residence is in Denmark.
Following further contact and after being advised by Brussels Airlines to resubmit my claim, I sent a detailed resubmission explaining that under the Montreal Convention (Article 19), airline liability for delayed baggage is not excluded based on a passenger’s country of residence.
On 23 January, Brussels Airlines replied stating that reimbursement could only be made for expenses supported by receipts. At that time, you proposed reimbursement of DKK 3,700, despite the total value of the receipts already provided amounting to DKK 5,318.
I replied promptly, re-sending all receipts in full (for the second or third time) and asking them to review the complete documentation, as all claimed expenses were supported by receipts.
Since that reply, Brussels Airlines has not responded for seven (7) days, despite me sending three follow-up reminder emails requesting an update. I have received no acknowledgement or response.
As of today, 21 days have passed since the incident, and the matter remains unresolved despite my repeated cooperation and submission of all requested documentation.
