The case is very simple and straightforward1. I have a written offer from Proximus for certain services (as of May 2022 after which I agreed to procure services from Proximus) 2. Proximus has been overcharging me / double charging me / wrongly charging me / arbitrarily charging me for several months since the first month 3. Upon receiving the first PDF with price on it that was different from my offer, i asked clearly to the sales agent why that was the case. The sales agent told me that it was because the pdf pricing was full pricing against the discounted pricing made available to me. 4. Upon receiving the first invoice I complained again and pointed them to my offer. The sales agent told me that it was on account of - charging for 2 months instead of one and certain wrong charging in the invoice. She notified me that she will raise credit notes and get the problem sorted out. 5. Their sales agent has time and again accepted that the charging is wrong (said clearly in her emails that i have been double charged, wrongly charged, charged for multiple lines that i did not order etc.) and tried to address the issue but not been able to ever solve the problem6. I have tried calling Proximus multiple times about the overcharging. They said on several occasions that their sales agent lied to me (they were not willing to put this in writing). They also said they could not support the offer that was made to me while they acknowledged the offer (they were unwilling to put this in writing as well). They made no proposal to me to solve the problem. 7. Finally their sales agent ADMITTED that she made a mistake (as of November 2022) in making the offer to me 8. Post the admission of the mistake I asked several times on how Proximus would like to offer FUTURE services (I stated clearly that for the past services I expect them to honor the written offer) - they never responded 9. Finally, I cancelled the services, returned the equipment and settled my accounts @ the offer made to me. 10. They however keep sending me invoices for extraneous charges that i never owed them and continue to harass me 11. They finally took the case to OMERUS (also copied to this email) - I provided all the evidence to Omerus 12. Omerus has come back and stated that Proximus thinks the charges are correct and I need to pay - which obviously is the dispute from the beginning*** I have dozens of emails exchanged with the Proximus sales agent, Proximus service agents and the generic Proximus email ID. I could not attach all the evidence because it is in EMAIL format (and not in PDF or PNG or JPEG). I will be happy to provide all the evidence to Proximus or whoever needs it.
