Problème d’annulation abonnement et remboursement

Bonjour j’ai demandé l’annulation pure et simple de mon abonnement le jour meme car à la base il parle de 1€ et ensuite en anglais cela devient 49’99€. J’ai été débité de suite et encore aujourd'hui de 1€ mais le site vous redire encore et encore....en anglais. Je suis actuellement hospitalisé sous méditations ce n’est pas une excuse mais tout de même j’aimerais l’arrêt immédiat de mon abonnement au plus vite

- Please type your reply above this line -Your request 509713 has been updated with the solution. If your issue was resolved, just answer something with Set my ticket as closed phrase to this email to close the ticket. Otherwise, please answer with additional questions or informationYou can check all our answers below: Vito (Support) Jul 20, 2024, 05::12 GMT+3 Dear AdamWelcome to Nebula’s support 🔮. My name is Vito and I'll be assisting you with this matter today.I apologize for any inconvenience you experienced while using our service.Let me confirm what my colleagues said beforeThank you for your response.Once again I apologize for any inconvenience caused.I am back with good news for you!Even though your case was not eligible according to our policies, we have secured a refund for your most recent transaction after revisiting and working with our billing department.The funds will be refunded, or the initial charge will disappear from your balance, within 5-10 business days, depending on your bank.We have also successfully canceled your subscription.I hope this solution works for you. If you have any other questions, please let us know.Look forward to hearing from you soonWarm regardsVito from Nebula team Plaintes Jul 16, 2024, 21:47 GMT+3 ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ This email is a service from Support. Delivered by Zendesk [LX97Z6-GL06N]

- Please type your reply above this line -Hello Plaintes​,This message is automated and aimed to receive an update from you regarding your recent request. Here is the link: s:help.answers-365.com/hc/requests/509713.We kindly asking you to check our previous email regarding your issue to find solution provided for you.If your issue was resolved, just answer something with Set my ticket as closed phrase to this email to close the ticket. Otherwise, please answer with additional questions or informationYou can also see our response below: Vito (Support) Jul 20, 2024, 05::12 GMT+3 Dear AdamWelcome to Nebula’s support 🔮. My name is Vito and I'll be assisting you with this matter today.I apologize for any inconvenience you experienced while using our service.Let me confirm what my colleagues said beforeThank you for your response.Once again I apologize for any inconvenience caused.I am back with good news for you!Even though your case was not eligible according to our policies, we have secured a refund for your most recent transaction after revisiting and working with our billing department.The funds will be refunded, or the initial charge will disappear from your balance, within 5-10 business days, depending on your bank.We have also successfully canceled your subscription.I hope this solution works for you. If you have any other questions, please let us know.Look forward to hearing from you soonWarm regardsVito from Nebula team Plaintes Jul 16, 2024, 21:47 GMT+3 ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ This email is a service from Support. Delivered by Zendesk [LX97Z6-GL06N]

- Please type your reply above this line -Hello Plaintes​,This is a second automated message created to receive an update from you regarding your recent request. Here is the link: s:help.answers-365.com/hc/requests/509713.Please check our previous emails regarding your issue once more to find a solution provided.Since we have no confirmation from you, we will mark the ticket as Solved But if your request still not resolved, please answer to this email with additional questions or information. We are here to help.You can also see our response below: Vito (Support) Jul 20, 2024, 05::12 GMT+3 Dear AdamWelcome to Nebula’s support 🔮. My name is Vito and I'll be assisting you with this matter today.I apologize for any inconvenience you experienced while using our service.Let me confirm what my colleagues said beforeThank you for your response.Once again I apologize for any inconvenience caused.I am back with good news for you!Even though your case was not eligible according to our policies, we have secured a refund for your most recent transaction after revisiting and working with our billing department.The funds will be refunded, or the initial charge will disappear from your balance, within 5-10 business days, depending on your bank.We have also successfully canceled your subscription.I hope this solution works for you. If you have any other questions, please let us know.Look forward to hearing from you soonWarm regardsVito from Nebula team Plaintes Jul 16, 2024, 21:47 GMT+3 ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌ This email is a service from Support. Delivered by Zendesk [LX97Z6-GL06N]