Bonjour,un de mes vols entre Berlin et Bruxelles via Munich a été retardé, et la Lufthansa m'a créé un nouveau billet, en précisant que je devais leur écrire pour me faire rembourser hotel, resto, taxi, ce que j'ai fait dans un mail en date du 4/7/21 dans lequel je détaille la somme de 203.40 € au titre du remboursements des frais, puis 750 € au titre de la régulation 261/2004 qui prévoit un remboursement de 250 € par personne en cas de retard de plus de 3h sur l'horaire initial.J'ai reçu une réponse d'un certain Payal Jajoo du service client le 14/7/21, s'excusant pour la gêne occasionée et me demandant mes coordonnées IBAN et mon adresse postale, ce que j'ai fait immédiatement.Depuis, malgré de multiples messages leur demandant quand serait payé la somme, je n'ai aucune réponse en dehors d'une réponse automatisée.CordialementATTACHEMENTS:1. Message à Lufthansa en date du 4/7Le dim. 4 juil. 2021 à 17:29, xxxxxxx xxxxxxxx [xxxxxxxxxxxx@dse.nl] a écrit :Good day,we (my son xxxxxxxx xxxxxxxx, my daughter xxxxxxxx xxxxxxx & myself xxxxxxxx xxxxxxxx) were scheduled to come back from Berlin to Brussels on Friday 02/07/2021, through 2 different flights handled by Lufthansa, namely: - Flight LH1953 scheduled on 02/07/2021 at 19.25 and supposed to land in Munich at 20.35, where we had seats 18A, 18B and 18C- then Flight LH2294, scheduled on 02/07/2021 at 21.25 and supposed to land in Brussel at 22.45, where we had seats 16D, 16E and 16FWhile waiting at the Berlin airport, we were sent the below email that made us aware that the first leg from Berlin to Munich was going to be late, meaning that we were sure to miss our connecting flight from Munich to Brussels. The lady at the gate told us to go to the service centre within Brandenburg airport, to get further assistance, which we did. We were then helped by a (very friendly & professional) lady who rescheduled our flight for the next morning, hence for saturday 03/07/2021 at 07.00 with a flight from Berlin to Brussels. As for the hotel, taxi, dinner etc..., she told us to gather the receipts and get back to Lufthansa's client service, which is what I'm doing now.You will find enclosed the following receipts:- Taxi transfer from Brandenburg airport to the nearby hotel: 20€- Dinner (note: disgusting dinner) at the Intercity Hotel: 55.40€- Hotel room at the Intercity Hotel: 108€- Taxi transfer from to the hotel back to Brandenburg airport: 20€Sub-total 1: 203.40€Moreover, as stipulated in European regulation 261/2004, since we arrived at our final destination with a delay of more than 3 hours, we are entitled to a compensation of 250€ per person, hence 3 x 250 = sub-total 2 : 750€.Therefore I would kindly request you to refund me the amount of 953.40€ on the following bank account: IBAN: BExxxxxxxxxxxxxxxxx BIC: xxxxxxxxxxxxThank you in advance.xxxxxxxxxx xxxxxxxxxxxx+32xxxxxxxxxxxxxxxx2. Réponse de Lufthansa en date du 14/7Le mer. 14 juil. 2021 à 17:06, Lufthansa Customer Relations [customer.relations@lufthansa.com] a écrit :Dear Mr. xxxxxxxxxxxx,Thank you for your email dated 4 July 2021.We apologize for the unintentional delay in responding to you.We sincerely regret that your flight to Brussels on 2 July 2021 was not able to wait for you. We understand how frustrating it was for you to miss your connecting flight and the inconvenience caused to you as a result.Furthermore, we will compensate you for the long delay along with your hotel and meals. In order to proceed further, we will require your permanent address that matches with your bank account details.We look forward to hearing from you soon.Sincerely,xxxxxxxxx xxxxxxxxxx3. Message envoyé à de multiples reprises, sans réponse de leur part:Le mer. 28 juil. 2021 à 08:12, xxxxxxx xxxxxxxx [xxxxxxxxxxx@dse.nl] a écrit :Good day,what is the status please?I do not see any refund on my account.Cheersxxxxxxxxxxxxxxxxxxxxx+32xxxxxxxxxxxxx
