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Timea. A. (CS Global)
4 févr. 2025, 17:23 UTC+1
Your reference: @@REF_ID@efd3991c89c14daf58@REF_ID@@
Dear Madam/Sir,
firstly, please accept our sincere apologies for the unintended delay in coming back to you.
In response to the above-referenced claim, please be kindly informed that our records show a reservation with reference 4627621494 made on 26 June 2024 with the same parameters (at C-Hotel Continental à la PANNE from 08/08/2024 until 10/08/2024).
If you still believe a refund is due for another reservation, please reply to this message providing the bank statement reflecting the charge.
We hope and trust to have informed you sufficiently.
With kind regards,
Timea A.
CS Senior Relations Specialist
Booking.com Customer Service Center (Netherlands) B.V.
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