- Please type your reply above this line -Your request (1150249) has been updated. To add additional comments, reply to this email.DearPlaintes,Thank you for getting in contact with us.We appreciate you contacting us and bringing to our attention this matter that concernsMr. Christophe BlairmontAfter having a look into this issue presented by you and the customer's request, we can assure you that our platform ´s goal is to have happy customers. Atallpetstore.clubwe have promoted a full membership access with a3 day limited period for an initial payment of 2Eur for the user to try out our services, the offer also provided a free15Eur gift card that was sent to the user's registered email address to be redeemed and spent on our website. After the limited period, if the membership is not cancelled, the credit top-up is charged to give the user an easy access payment method for online purchases on our platform. These top-ups can also be skipped or cancelled at any time at our customers discretion.We can see that the customer has not had the desired experience, while our platform's goal is to provide the best service to our customers, so I can confirm that a refund for the requested transactions has been issued today02/12/2022 also the membership was cancelled as requested by our customer, with no other charges.In hope that the customer is pleased with the positive outcome, we remain available for any further inquiries.Best regards,Legal ComplianceOn 2022 M11 17 14:36:50 UTC, Plaintes plaintes@test-achats.be
