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Romain O. (CS Global)
18 mars 2025, 16:38 UTC+1
Your ref: @@REF_ID@b3355a02daa2b81c48@REF_ID@@
Our ref: ?
Hello Testachats,
further to the receipt of the above referenced claim on 28/08/2024 - Firstly please accept our apologies for the unintended delay in addressing your request.
Please note that the information provided in your email is not sufficient for us to identify the customer's account/reservation affected and we can therefore not provide you with our decision on this matter.
Moreover, we can to access the attached files provided in your email - they lead us to an error message.
For these reasons, could you please reply to this email or to cs.relations.emea@booking.com providing as many details as possible, including:
• Confirmation number and PIN code:
• Email address (used to make the reservation):
• Accommodation name and location:
• Check-in date and check-out date:
If you could also resend the claim documents
We are looking forward to your response.
If you have any questions, we are here for you.
--
Romain O.
Senior Relations Specialist
Booking.com
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