Problèmes de remboursement

Bonjour, le 02 octobre 2021, j'ai commandé pour 30,85€ dans l'application Uber Eat. La commande a été annulé sans que je ne comprenne pourquoi. j'ai essayé 4 X au total toujours le même montant pour le même restaurant et les 4x la commande a été annulé d'elle même. Puis je me rend compte, quelques minutes plus tard, que 3 retrait de 30,85 on été payé à Uber eat. Je contact le restaurant directement, ils me disent qu'ils n'ont reçu aucune commande pour moi et que je ne suis pas la seule à avoir eu ce problème. Au total 6 retrait ont été fais sur mon compte d'une valeurs chacune de 30,85€ en faveur de UBER. 3x 30,85 m'ont été rembourser mais il reste encore 3 X 30,85€. Je contact Uber par mail, on me demande plus d'explications et les preuves de factures. je leur ai envoyé les captures d'écran des 4 commandes effectué et les 6 extraits de banques de 30,85€ en leur faveur. Je reçois un mail qui me dis que mon dossier est envoyé à un service plus compétent. A ce jour, je n'ai toujours pas de nouvelle.

You've contacted an email address that is not monitored, and so your request has not reached our support team.The quickest way to contact support is by visiting help.uber.com or tapping "Help" in your Uber app menu. Once there, choose the option that best corresponds to your issue.We'd love to help out and look forward to hearing from you.Uber Support

What I have to do now to have my money back?

You've contacted an email address that is not monitored, and so your request has not reached our support team.The quickest way to contact support is by visiting help.uber.com or tapping "Help" in your Uber app menu. Once there, choose the option that best corresponds to your issue.We'd love to help out and look forward to hearing from you.Uber Support

Bonjour,Cela fais 3 semaines que je vous ai envoyé les documents que vous m'avez demandé et je n'ai toujours pas de vos nouvelles.

You've contacted an email address that is not monitored, and so your request has not reached our support team.The quickest way to contact support is by visiting help.uber.com or tapping "Help" in your Uber app menu. Once there, choose the option that best corresponds to your issue.We'd love to help out and look forward to hearing from you.Uber Support

Je l'ai fait et j'ai eu une réponse de votre part qui disait que vous étiez entrain de régler le problème.

You've contacted an email address that is not monitored, and so your request has not reached our support team.The quickest way to contact support is by visiting help.uber.com or tapping "Help" in your Uber app menu. Once there, choose the option that best corresponds to your issue.We'd love to help out and look forward to hearing from you.Uber Support

I did it in the appli and in Uber.com

You've contacted an email address that is not monitored, and so your request has not reached our support team.The quickest way to contact support is by visiting help.uber.com or tapping "Help" in your Uber app menu. Once there, choose the option that best corresponds to your issue.We'd love to help out and look forward to hearing from you.Uber Support

Voici ce que j'ai envoyé 2 fois sur mon application et sur le site uber. Si il y a un problème de transfert de dossier ce n'est pas à moi à le régler

You've contacted an email address that is not monitored, and so your request has not reached our support team.The quickest way to contact support is by visiting help.uber.com or tapping "Help" in your Uber app menu. Once there, choose the option that best corresponds to your issue.We'd love to help out and look forward to hearing from you.Uber Support

Toujours la même réponse je parle avec un ordinateur. Je vais contacter les avocats de test achat

You've contacted an email address that is not monitored, and so your request has not reached our support team.The quickest way to contact support is by visiting help.uber.com or tapping "Help" in your Uber app menu. Once there, choose the option that best corresponds to your issue.We'd love to help out and look forward to hearing from you.Uber Support

Je vais me mettre en contact avec les avocats de test achats étant donné que vous ne pouvez pas régler ce problème avec moi

You've contacted an email address that is not monitored, and so your request has not reached our support team.The quickest way to contact support is by visiting help.uber.com or tapping "Help" in your Uber app menu. Once there, choose the option that best corresponds to your issue.We'd love to help out and look forward to hearing from you.Uber Support

Bonjour,J'ai été sur hello.uber.com. j'ai refais ce qui m'a été demandé. En pièce jointe, une capture d'écran de votre réponse. J'attends de vos nouvelles, Madame Giurintano

Pardon mais le site est bien help.uber.com

You've contacted an email address that is not monitored, and so your request has not reached our support team.The quickest way to contact support is by visiting help.uber.com or tapping "Help" in your Uber app menu. Once there, choose the option that best corresponds to your issue.We'd love to help out and look forward to hearing from you.Uber Support