probleme de remboursement

1. Email FROM IBERIA ON 01 /12/2022 TO OUR COMPLAINT ON 28/11/22 through Test ACHATFor IBERIA RESPONSE please see attached document pdf from IBERIA ON 01/12/20221.1 OUR RESPONSE TO IBERIA ON 02/12/2022 for IBERIA EMAIL ON 01/12/2022Dear Madam ,Dear Sir,Good morning to you and thank you for your email !! This is regarding our 2 tickets (Booking REFERENCE J86CS)-First we are happy to get a new IBERIA email (attached ) on 01/12/22 to our many complaints (last one was on 28/11/22 ).Thanks to TEST ACHAT otherwise we have send at least 4 complaints and called IBERIA so many times unsuccessfully without any response from IBERIA (see below complaints references :P20221104-30986436 20221115-31316651 and 20221111-31194200)-Second we were equally deceived when we read your second email: to your knowledge , we have bought 2 tickets from IBERIA and each one costs EUR 1,697.93(Total for the 2 tickets= € 3395,86) and IBERIA is proposing a refund of the taxes only (EUR 202.93 X 2 =EUROS 405.86) which represents roughly 12% of the tickets cost IBERIA explanation for this is that "According to the fare conditions of your ticket, you are entitled to a full refund of the airport taxes" but IBERIA STOPPED SHORT OF GIVING ANY CONVINCING EXPLANATION for this action !! So ,what we want first is a full explanation for this from IBERIA we are also attaching the 2 tickets for this purpose !In addition, what is totally not comprehensible is that IBERIA has completely ignored our second proposal to solve this ticket issue(that was a second alternative we have proposed in our complaint to IBERIA through TEST ACHAT on 28/12/2022 )We have indeed proposed a voucher (refund) with the total amount of € 3395,86 for the 2 tickets or alternatively if IBERIA can REBOOK our return flights from Madrid To New York .They totally ignored the second request !!!!! IBERIA just rushed to refund 12% of the tickets costs and close this file !!In its email below (28/11/2022), IBERIA did not realize that it has extended the validity of your tickets until 12/01/2023 !! Our first complaint regarding this issue was on 04/11/22 well before the tickets expiry date(complaints references :P20221104-30986436 and 20221115-31316651 and 20221111-31194200) Beside IBERIA did not sent us the voucher, did not give any explanation how to use this extended voucher and did not give us the time to use it until 12/01/23 ! Also why IBERIA took the decision to refund the tickets before the extended expiry date they have proposed (12/01/2023)? We will be happy to rebook the 2 tickets on 12/01/2023, to travel until 12/07/2023.In Summary , we are not going to give up until we come to a mutuel understanding with IBERIA.Also , If we are not satisfied with IBERIA next response, we will take IBERIA to court and expose our incident using all social networks!!Thank youLahaye Louise Lahaye and B Mesraouaon 02/12/2022Please find below our previous complains to IBERIA HITHIS IS THE 5TH COMPLAINT WE ARE ADDRESSING TO IBERIA REGARDING OUR 2 FLIGHTS FROM MADRID TO NEW YORK ON 23/12 /2021 (Booking REFERENCE J86CS ) !!2. OUR RESPONSE TO IBERIA ON THE 28 /11/22 FOLLOWING IBERIA EMAIL WE HAVE RECEIVED ON 28/11/22Dear Madam ,Dear Sir,Good morning to you and thank you for your email !!-First I was happy to finally have some news from Iberia regarding our voucher after too many complaints (at least four !!see below ) and too many unsuccessful phones calls !!-Second I was deceived when I read the content of your email: The voucher amount is not 36 euros (this is regarding a return flight from Madrid to New York on for two persons on December 23,2021 and return from New York on 4th January 2022 with a total amount of € 3395,86 Booking REFERENCE J86CS)-Third , there is no explanations how to use this voucher !!-Fourth ,I invite you to read below my complains to Iberia regarding the these 2 ticketsTHIS IS THE 4TH COMPLAINT WE ARE ADDRESSING TO IBERIA REGARDING OUR 2 FLIGHTS FROM MADRID TO NEW YORK ON 23/12 /2021 with A Booking REFERENCE J86CS!!Helo Madam,SirThis is already the 4th complaint and unfortunately, there is no reply from IBERIA (previous posted incidents complaints references :P20221104-3098643620221115-31316651and 20221111-31194200Myself and my wife are Gold Frequent Flyers with Qatar Airways (frequent flyers numbers 220174927 and 217378240). Briefly, my wife(Louise Marie Lahaye ticket 075-2399090791)and myself (Boulenouar Mesraoua ticket 075-2399090792)were going on vacation to New York WITH IBERIA on December 23,2021(2 tickets bought on 25/11/21 less than one year from our first complaint on the 04/11/2022)However before flying and on the advice from a friend in New York ,a Lawyer, we have called IBERIA and cancelled the flight because of the catastrophic health situation in New York at that time !!We never received any voucher from IBERIA !! We are asking for a total amount of € 3395,86 or alternatively if IBERIA can REBOOK our flights from Madrid To New York (a voucher of € 3395,86 not 36 euros )?Thank you2.2 RESPONSE FROM IBERIA ON 28/11/22envoyé : 28 novembre 2022 à 11:42de : IBERIA [iberia@comunicaciones.iberia.com]à : boulenouar.mesraoua@wanadoo.frobjet : Last chance to use your voucherWe're extending the validity of your bonus: make sure you don't lose it!hi ,The voucher we issued at your request following the cancellation of one or more Iberia flights will soon expire. As we want you to be able to plan your trip with confidence, we've extended the validity period of your voucher, which means that you can book until 12/01/2023, to travel until 12/07/2023*.Voucher code :LLDQ************** (the value of this voucher is only 36 euros !!!!!!!!!!!!!!!!)Currency : EurosNew expiry date : 12/01/2023You must use your voucher before the new expiry date. If you don't, the remaining balance will be cancelled you won't be able to get it back.