Probleme de remboursement

Bonjour,J’ai effectué une reservation de voiture avec le service DoyouSpain. Je me suis présenté au guichet pour recuperer la voiture, la compagnie de location m’a informé qu’ils n’avaient pas reçu ma reservation. Alors toute de suite apres j’ai effectué une autre reservation toujours sur doyouspain aupres d’une autre compagnie de location de voiture, qui a marché et j’ai pu recuperer le véhicule. Concernant ma première reservation pour laquelle je demande le remboursement, DoyouSpain a pris contacte avec la compagnie de location, qui affirme que je ne me suis pas présenté au guichet, une affirmation totalement fausse car la reservation a été faite quand j’etais deja à l’aéroport et ma deuxième reservation qui a fonctionné a été faire 20 min apres la première reservation et j’ai recupere le véhicule, preuve que j’etais bien à l’aeroport et dans les temps.

- Please type your reply above this line -Dear PlaintesThank you for contacting us.We've received your request and will get back to you shortly.Kind regards, DoYouSpain.com(3235904)--------------------------------This email is a service from DYS - DoYouSpain.[DLX0DD-6J216]

- Please type your reply above this line -Your request (3235904) has been updated. If you wish to add additional comments, please reply to this email.----------------------------------------------Help, 21 Dec 2023, 09:36 CETGood morning,Thank you for contacting us.We've contacted the hire company about the issue you've mentioned and will get back to you as soon as possible.Kind regards,AndreeaDoYouSpain.com - Carjet.com - DoyouItaly.com----------------------------------------------Plaintes, 20 Dec 2023, 22:34 CET --------------------------------This email is a service from DYS - DoYouSpain.[DLX0DD-6J216]

- Please type your reply above this line -Your request (3235904) has been updated. If you wish to add additional comments, please reply to this email.----------------------------------------------Help, 22 Dec 2023, 10:19 CETGood morning,We've checked this with the rental station and they have confirmed twice already that they do not know why the customer did not collected the vehicle. Actually the booking is passed as a no show.They had the reservation, and the last contract was processed at 22:11.Unfortunately, since this was a non refundable offer, there is no possibility to offer a refund for the reservation.Kind regards,AndreeaDoYouSpain.com - Carjet.com - DoyouItaly.com----------------------------------------------Help, 21 Dec 2023, 09:36 CETGood morning,Thank you for contacting us.We've contacted the hire company about the issue you've mentioned and will get back to you as soon as possible.Kind regards,AndreeaDoYouSpain.com - Carjet.com - DoyouItaly.com----------------------------------------------Plaintes, 20 Dec 2023, 22:34 CET --------------------------------This email is a service from DYS - DoYouSpain.[DLX0DD-6J216]

Dear, I went to pick up the car at 20:35 and Goldcar (it was a Male working at the desk) told me that he has not received my reservation. After that i made a new reservation (DYS-97772294) with a rental company which is located just in front of Goldcar and signed the agreement with them at 20:57. Why would i made a new booking and sign an agreement with a new rental company if i had already a booking with Goldcar? The reason is because Goldcar didn’t want to provide me with the car. Considering the above Goldcar is scaming people. Please do your own due diligence. Juste check my new reservation pick up time ( DYS-97772294 ).Why do you believe Goldcar more than me? I have evidence that i was at the airport at the right time and i also told the gender (male) working at the desk of Goldcar on 15/12/2023 at 20:35. When I will be travelling back (on 27/12) i will deposit a complaint at the airport police against Goldcar employee.Please revert to me with a solution otherwise I will be obliged to take action both with testachat and a local representative in Spain. All the endured expenses will be charged on the guilty party.Alessandro

- Please type your reply above this line -Dear PlaintesThank you for contacting us.We've received your request and will get back to you shortly.Kind regards, DoYouSpain.com(3239959)--------------------------------This email is a service from DYS - DoYouSpain.[X03916-23K5G]

Dear ,Could you please reply, don’t forget that i am your client and i paid my miney to you. You are accountable and must protect my interests. This is the last reminder.

- Please type your reply above this line -Dear PlaintesThank you for contacting us.We've received your request and will get back to you shortly.Kind regards, DoYouSpain.com(3288417)--------------------------------This email is a service from DYS - DoYouSpain.[DLGDEM-MGD16]

- Please type your reply above this line -Your request (3288417) has been updated. If you wish to add additional comments, please reply to this email.----------------------------------------------Help, 9 Jan 2024, 09:20 CETGood morning,We answered this case on the 20th of December.Your collection was for 20:30, and the rental office was opened until 22:00. Actually their last contract was opened at 22:11. They have informed that you never arrived to collect the vehicle though.To obtain a refund of a prepaid booking you must cancel it at least 48 hours before the start of your rental using the links contained in the voucher or through the "My Booking" section of our website.No refund will be given if you do not collect the vehicle.Be informed that this is our last stance.Kind regards,AndreeaDoYouSpain.com - Carjet.com - DoyouItaly.com----------------------------------------------Plaintes, 8 Jan 2024, 21:08 CET --------------------------------This email is a service from DYS - DoYouSpain.[DLGDEM-MGD16]

Dear Andrea,You have answered to me based on the information received from Goldcar and hVe not replied to ANY argument suggesting by me. I have provided you with proofs that i was at the airport to pick up the car (my next reservation and many other arguments) moreover when i went to the airport on 27/12 to deposit the car i have recorded the conversation between me and the Goldcar employee and you can listen that he admits that the reservation was not in their system. Please note that i am in Italy now and i will go to deposit a complaint against Goldcar employee not delevering me the car to the police station of the airport. After that if no action will be initiated i will initiate a case against doyouspain. I am doing it for principle and not to recover 70 euro. Please transfer this message do your management.

- Please type your reply above this line -Dear PlaintesThank you for contacting us.We've received your request and will get back to you shortly.Kind regards, DoYouSpain.com(3288869)--------------------------------This email is a service from DYS - DoYouSpain.[EXDW27-PW0J6]

- Please type your reply above this line -Your request (3288869) has been updated. If you wish to add additional comments, please reply to this email.----------------------------------------------Mariana - Alba, 9 Jan 2024, 09:35 CETHello,Thank you for contacting us.I'm sorry to hear that you're not happy with your rental.We're checking the issue you've mentioned and will get back to you as soon as possible.Kind regards,AlbaDoYouSpain.comCarJet.com----------------------------------------------Plaintes, 9 Jan 2024, 09:34 CET --------------------------------This email is a service from DYS - DoYouSpain.[EXDW27-PW0J6]

- Please type your reply above this line -Your request (3288869) has been updated. If you wish to add additional comments, please reply to this email.----------------------------------------------Mariana - Alba, 21 Jan 2024, 12:03 CETHello,According to the records of the rental company, you didn't show up at the office.As for the T's and C's for this rental:'No refund will be given if you do not collect the car'Unfortunately, we cannot offer any refund in these situations.Do not hesitate to contact us in case you need any other information.Kind regards,AlbaDoYouSpain.comCarJet.com----------------------------------------------Mariana - Alba, 9 Jan 2024, 09:35 CETHello,Thank you for contacting us.I'm sorry to hear that you're not happy with your rental.We're checking the issue you've mentioned and will get back to you as soon as possible.Kind regards,AlbaDoYouSpain.comCarJet.com----------------------------------------------Plaintes, 9 Jan 2024, 09:34 CET --------------------------------This email is a service from DYS - DoYouSpain.[EXDW27-PW0J6]

Dear Alba, Thank you for the message.As per my records i went to the rental and as they have refuses me the rental i immediately booked a car with a new rental which is lcoated just in front of Goldcar (you can check in your system).Could you please just try to provide me a logic answer on the following question: why should a book a new car if had already the rental with Goldcar?Thank you.Alessandro