Réclamation – Prélèvements injustifiés malgré résiliation

Madame, Monsieur, Je me permets de vous écrire afin d’attirer votre attention sur une situation problématique concernant mon abonnement auprès de votre société SC NebulaAP HT. En effet, bien que j’aie procédé à la résiliation de mon abonnement, je constate que des prélèvements 30 EUR et 39 EUR en Septembre et 39 EUR en Octobre continuent d’être effectués sur mon compte. Je vous demande donc : De cesser immédiatement tout prélèvement futur, De me rembourser intégralement l’ensemble des montants indûment prélevés depuis la date de résiliation. Je vous remercie de bien vouloir régulariser cette situation dans les plus brefs délais et de me confirmer la clôture définitive de mon dossier. Dans l’attente de votre réponse rapide, veuillez agréer, Madame, Monsieur, l’expression de mes salutations distinguées.

- Please type your reply above this line - Celeste, AI Assistant (Support) Oct 22, 2025, 09::31 GMT+3 Thank you for reaching out! I have checked the payment information associated with your email and am unable to find any approved payments. Are you contacting us from the email address you used to register your account? Please verify if you are using the correct email address, or provide additional information for further verification. Warmly, Nebula Team Plaintes Oct 22, 2025, 09:30 GMT+3 ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

- Please type your reply above this line - Your request 1653382 has been updated. You can see our request below: Celeste, AI Assistant (Support) Oct 22, 2025, 09::31 GMT+3 Thank you for reaching out! I have checked the payment information associated with your email and am unable to find any approved payments. Are you contacting us from the email address you used to register your account? Please verify if you are using the correct email address, or provide additional information for further verification. Warmly, Nebula Team Plaintes Oct 22, 2025, 09:30 GMT+3 ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

Thank you for your both emails. This is the right email for Nebula. Please find attached the email sent by Nebula.

- Please type your reply above this line - Nolan (Support) Oct 22, 2025, 10::08 GMT+3 Hello Christoph, This is Nolan from the Nebula Support Team 🔮 I’ve carefully reviewed your case, and I was able to locate only one charge of $49.99 associated with your email address. I’m happy to let you know that this payment has already been refunded successfully. 💫 If this is the correct amount, please confirm so I can make sure everything is fully settled. However, if you believe there are other payments connected to a different email address, could you kindly share that email with us? This will help us investigate further and ensure nothing was missed. We’re truly sorry for the confusion and any inconvenience this situation may have caused. I completely understand how frustrating it feels when payments seem unclear, and I promise we’re doing everything possible to make sure your case is handled with care and transparency. Thank you for your patience and understanding — I’ll be waiting for your reply. 💜 Warmly, Nolan from the Nebula Support Team 🔮 Celeste, AI Assistant (Support) Oct 22, 2025, 09:31 GMT+3 Thank you for reaching out! I have checked the payment information associated with your email and am unable to find any approved payments. Are you contacting us from the email address you used to register your account? Please verify if you are using the correct email address, or provide additional information for further verification. Warmly, Nebula Team Plaintes Oct 22, 2025, 09:30 GMT+3 ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

- Please type your reply above this line - Your request 1653382 has been updated. We are kindly asking you to provide additional information to help us to solve your request. You can see our request below: Nolan (Support) Oct 22, 2025, 10::08 GMT+3 Hello Christoph, This is Nolan from the Nebula Support Team 🔮 I’ve carefully reviewed your case, and I was able to locate only one charge of $49.99 associated with your email address. I’m happy to let you know that this payment has already been refunded successfully. 💫 If this is the correct amount, please confirm so I can make sure everything is fully settled. However, if you believe there are other payments connected to a different email address, could you kindly share that email with us? This will help us investigate further and ensure nothing was missed. We’re truly sorry for the confusion and any inconvenience this situation may have caused. I completely understand how frustrating it feels when payments seem unclear, and I promise we’re doing everything possible to make sure your case is handled with care and transparency. Thank you for your patience and understanding — I’ll be waiting for your reply. 💜 Warmly, Nolan from the Nebula Support Team 🔮 Celeste, AI Assistant (Support) Oct 22, 2025, 09:31 GMT+3 Thank you for reaching out! I have checked the payment information associated with your email and am unable to find any approved payments. Are you contacting us from the email address you used to register your account? Please verify if you are using the correct email address, or provide additional information for further verification. Warmly, Nebula Team Plaintes Oct 22, 2025, 09:30 GMT+3 ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

- Please type your reply above this line - Hello Plaintes​, This message is automated and aimed to receive the information from you to help us to solve your recent request. We are kindly asking you to reply to this email to provide our support team with info required. Also, please note that our system will automatically mark your request as Solved within 24 hours in case we will not receive a response from you. You can see our request below: Nolan (Support) Oct 22, 2025, 10::08 GMT+3 Hello Christoph, This is Nolan from the Nebula Support Team 🔮 I’ve carefully reviewed your case, and I was able to locate only one charge of $49.99 associated with your email address. I’m happy to let you know that this payment has already been refunded successfully. 💫 If this is the correct amount, please confirm so I can make sure everything is fully settled. However, if you believe there are other payments connected to a different email address, could you kindly share that email with us? This will help us investigate further and ensure nothing was missed. We’re truly sorry for the confusion and any inconvenience this situation may have caused. I completely understand how frustrating it feels when payments seem unclear, and I promise we’re doing everything possible to make sure your case is handled with care and transparency. Thank you for your patience and understanding — I’ll be waiting for your reply. 💜 Warmly, Nolan from the Nebula Support Team 🔮 Celeste, AI Assistant (Support) Oct 22, 2025, 09:31 GMT+3 Thank you for reaching out! I have checked the payment information associated with your email and am unable to find any approved payments. Are you contacting us from the email address you used to register your account? Please verify if you are using the correct email address, or provide additional information for further verification. Warmly, Nebula Team Plaintes Oct 22, 2025, 09:30 GMT+3 ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

- Please type your reply above this line - Dear Plaintes, This is a second automated message created to receive the information from you to help us to solve your recent request.. Your ticket (1653382) was automatically marked as Solved. However, we are kindly asking you again to reply to this email to provide our support team with info required, if your issue is not solved yet You can see our request below: Nolan (Support) Oct 22, 2025, 10::08 GMT+3 Hello Christoph, This is Nolan from the Nebula Support Team 🔮 I’ve carefully reviewed your case, and I was able to locate only one charge of $49.99 associated with your email address. I’m happy to let you know that this payment has already been refunded successfully. 💫 If this is the correct amount, please confirm so I can make sure everything is fully settled. However, if you believe there are other payments connected to a different email address, could you kindly share that email with us? This will help us investigate further and ensure nothing was missed. We’re truly sorry for the confusion and any inconvenience this situation may have caused. I completely understand how frustrating it feels when payments seem unclear, and I promise we’re doing everything possible to make sure your case is handled with care and transparency. Thank you for your patience and understanding — I’ll be waiting for your reply. 💜 Warmly, Nolan from the Nebula Support Team 🔮 Celeste, AI Assistant (Support) Oct 22, 2025, 09:31 GMT+3 Thank you for reaching out! I have checked the payment information associated with your email and am unable to find any approved payments. Are you contacting us from the email address you used to register your account? Please verify if you are using the correct email address, or provide additional information for further verification. Warmly, Nebula Team Plaintes Oct 22, 2025, 09:30 GMT+3 ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

Dear Nebula Support Team, Thank you for your messages. I would like to clarify that I have not received any refund, despite what was mentioned in your previous email. In addition, my credit card is still being charged, and I continue to see withdrawals that I did not authorize. Please find attached proof of the recent charges taken from my credit card statements: - 18 October 2025 – Nicosia CY – EUR 39.00 Detail-ING-Bankieren_5520_41XX_… - 13 November 2025 – Nicosia CY – EUR 39.00 Detail-ING-Bankieren_5520_41XX_… These payments do not appear to have been refunded, and they were not made with my consent. I kindly ask you to: - Investigate all charges linked to my account, not only the $49.99 you mentioned. - Stop any future withdrawals immediately. - Refund all unauthorized transactions without delay. I am contacting you from the correct email address, and these charges clearly appear on my card under the information provided above. Thank you for treating this matter with urgency. I look forward to your prompt resolution. Kind regards, Eric Dricot

- Please type your reply above this line - Mia (Support) Nov 19, 2025, 18::30 GMT+2 Hello Eric, Welcome to Nebula’s support 🔮 I hope you are doing well. We are here to help you, but we're having a bit of trouble identifying your payment. To resolve this quickly and efficiently, we kindly need a bit more information from you. If you used PayPal: Could you please provide: A screenshot of your completed payment; Your country of residence; The email used during registration (not plaintes@test-achats.be and adamchristophe54@gmail.com); The PayPal Invoice ID (could be found in the transaction email from PayPal). If you used Card or Apple Pay: Could you please provide: A screenshot of your completed payment; The last 4 digits and the first 6 digits (BIN) of your card; Your country of residence; The email used during registration (not plaintes@test-achats.be and adamchristophe54@gmail.com).If you paid using Apple Pay, please check the last 4 digits of your Apple Pay in the Wallet app. Here is a short guide on how to view it on your iPhone or iPad: Open the Wallet app Select the card you want to check Tap on the (•••) the Card Number option The last four digits of the Apple Pay will be displayed We apologize for any inconvenience and appreciate your cooperation. Looking forward to your response. Speak with you soon, Mia from Nebula Team 🔮 Plaintes Nov 19, 2025, 17:30 GMT+2

Hello Mia, Thank you for your message. Please note that I did not use Apple Pay, as I do not have Apple Pay activated. The payment was made by credit card only, and I do not use PayPal. You will find attached: A screenshot of the completed payment; A screenshot showing the new additional debit of €39.00 that appears again under my credit card. Here are the requested details: Card type: Mastercard Gold First 6 digits (BIN): 5520 Last 4 digits: 2432 Country of residence: Belgium Email used during registration: [insert your email here] I would also like to inform you that I will be contacting my bank to block this payment, as I believe I have already been charged at least four times €39.00, once per month, and it has been impossible to stop these debits so far. I will therefore ask my bank to block this merchant directly via my credit card. Please let me know if you need anything further to resolve this. Kind regards, Eric