Réclamation – Prélèvements injustifiés malgré résiliation

Madame, Monsieur, Je me permets de vous écrire afin d’attirer votre attention sur une situation problématique concernant mon abonnement auprès de votre société SC NebulaAP HT. En effet, bien que j’aie procédé à la résiliation de mon abonnement, je constate que des prélèvements 30 EUR et 39 EUR en Septembre et 39 EUR en Octobre continuent d’être effectués sur mon compte. Je vous demande donc : De cesser immédiatement tout prélèvement futur, De me rembourser intégralement l’ensemble des montants indûment prélevés depuis la date de résiliation. Je vous remercie de bien vouloir régulariser cette situation dans les plus brefs délais et de me confirmer la clôture définitive de mon dossier. Dans l’attente de votre réponse rapide, veuillez agréer, Madame, Monsieur, l’expression de mes salutations distinguées.

- Please type your reply above this line - Celeste, AI Assistant (Support) Oct 22, 2025, 09::31 GMT+3 Thank you for reaching out! I have checked the payment information associated with your email and am unable to find any approved payments. Are you contacting us from the email address you used to register your account? Please verify if you are using the correct email address, or provide additional information for further verification. Warmly, Nebula Team Plaintes Oct 22, 2025, 09:30 GMT+3 ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

- Please type your reply above this line - Your request 1653382 has been updated. You can see our request below: Celeste, AI Assistant (Support) Oct 22, 2025, 09::31 GMT+3 Thank you for reaching out! I have checked the payment information associated with your email and am unable to find any approved payments. Are you contacting us from the email address you used to register your account? Please verify if you are using the correct email address, or provide additional information for further verification. Warmly, Nebula Team Plaintes Oct 22, 2025, 09:30 GMT+3 ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

Thank you for your both emails. This is the right email for Nebula. Please find attached the email sent by Nebula.

- Please type your reply above this line - Nolan (Support) Oct 22, 2025, 10::08 GMT+3 Hello Christoph, This is Nolan from the Nebula Support Team 🔮 I’ve carefully reviewed your case, and I was able to locate only one charge of $49.99 associated with your email address. I’m happy to let you know that this payment has already been refunded successfully. 💫 If this is the correct amount, please confirm so I can make sure everything is fully settled. However, if you believe there are other payments connected to a different email address, could you kindly share that email with us? This will help us investigate further and ensure nothing was missed. We’re truly sorry for the confusion and any inconvenience this situation may have caused. I completely understand how frustrating it feels when payments seem unclear, and I promise we’re doing everything possible to make sure your case is handled with care and transparency. Thank you for your patience and understanding — I’ll be waiting for your reply. 💜 Warmly, Nolan from the Nebula Support Team 🔮 Celeste, AI Assistant (Support) Oct 22, 2025, 09:31 GMT+3 Thank you for reaching out! I have checked the payment information associated with your email and am unable to find any approved payments. Are you contacting us from the email address you used to register your account? Please verify if you are using the correct email address, or provide additional information for further verification. Warmly, Nebula Team Plaintes Oct 22, 2025, 09:30 GMT+3 ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌

- Please type your reply above this line - Your request 1653382 has been updated. We are kindly asking you to provide additional information to help us to solve your request. You can see our request below: Nolan (Support) Oct 22, 2025, 10::08 GMT+3 Hello Christoph, This is Nolan from the Nebula Support Team 🔮 I’ve carefully reviewed your case, and I was able to locate only one charge of $49.99 associated with your email address. I’m happy to let you know that this payment has already been refunded successfully. 💫 If this is the correct amount, please confirm so I can make sure everything is fully settled. However, if you believe there are other payments connected to a different email address, could you kindly share that email with us? This will help us investigate further and ensure nothing was missed. We’re truly sorry for the confusion and any inconvenience this situation may have caused. I completely understand how frustrating it feels when payments seem unclear, and I promise we’re doing everything possible to make sure your case is handled with care and transparency. Thank you for your patience and understanding — I’ll be waiting for your reply. 💜 Warmly, Nolan from the Nebula Support Team 🔮 Celeste, AI Assistant (Support) Oct 22, 2025, 09:31 GMT+3 Thank you for reaching out! I have checked the payment information associated with your email and am unable to find any approved payments. Are you contacting us from the email address you used to register your account? Please verify if you are using the correct email address, or provide additional information for further verification. Warmly, Nebula Team Plaintes Oct 22, 2025, 09:30 GMT+3 ‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌‌