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Remboursement vol annulé

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Type de problème:

Paiements et remboursements

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T. F.

A l'encontre de: BOOKING.COM

31-08-2024

Madame, Monsieur, En décembre 2023, j’ai acheté des tickets pour un vol vers Vérone qui avait normalement lieu le 8/03/2024. Vous m’avez cependant informée que l’évènement avait été annulé. Vous refusez maintenant le remboursement que j'ai demandé le 9/03/2024. Je sollicite donc à nouveau le remboursement de 473,84, dans les 5 jours. Si je n’ai toujours pas été remboursée, j’intenterai une action en justice pour protéger mes droits. Ce courrier tient lieu de mise en demeure. Cordialement, Pièces jointes :

Messages (4)

Traitée par Testachats 09 septembre 2024

BOOKING.COM

A l'encontre de: T. F.

27-09-2024

------------------------------------ Dora G. (CS Global) 27 sept. 2024, 12:04 UTC+2 Your reference: @@REF_ID@b87f9477f24df5e1e1@REF_ID@@ Our reference: 40-430610992 Dear Thi-hoa Fontaine, Further to your email dated 31 August 2024, please find attached our reply. I hope (and trust) that I have informed you sufficiently. Please respond to the current message (cs.relations.legal@booking.com) for future correspondence on this file. Kind regards, Dora G. CS Senior Relations Specialist Copyright © 1996–2024Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [6Y5MGD-DW532]

BOOKING.COM

A l'encontre de: T. F.

23-10-2024

------------------------------------ Dora G. (CS Global) 23 oct. 2024, 10:06 UTC+2 Your reference: @@REF_ID@b87f9477f24df5e1e1@REF_ID@@ Our reference: 40-430610992 Dear Thi-hoa Fontaine, Please be kindly informed that the amount of 149 EUR was refunded on 27 September and the ARN is 74143614272002647100013 and the amount of 324,84 EUR was refunded on 16 April and the ARN is 74143614108002440190039. Please find the proof of refund attached. I hope (and trust) that I have informed you sufficiently. Please respond to the current message (cs.relations.legal@booking.com) for future correspondence on this file. Kind regards, Dora G. CS Senior Relations Specialist Copyright © 1996–2024Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [RM5KYY-1RLMV]

BOOKING.COM

A l'encontre de: T. F.

18-11-2024

------------------------------------ Dora G. (CS Global) 18 nov. 2024, 12:57 UTC+1 Your reference: @@REF_ID@b87f9477f24df5e1e1@REF_ID@@ Our reference: 40-430610992 Dear Thi-hoa Fontaine, Please be kindly informed that due to the fact that the payments of 149 EUR and 324,84 EUR were already processed, as confirmed in our previous email, we are unable to process the payments again. Please kindly request the customer to contact their bankrovider so they can confirm the payment using the details provided in our previous email. I hope (and trust) that I have informed you sufficiently. Kind regards, Dora G. CS Senior Relations Specialist Copyright © 1996–2024Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [N57303-N3325]

BOOKING.COM

A l'encontre de: T. F.

03-12-2024

------------------------------------ Dora G. (CS Global) 3 déc. 2024, 13:45 UTC+1 Your reference: @@REF_ID@b87f9477f24df5e1e1@REF_ID@@ Our reference: 40-430610992 Dear Thi-hoa Fontaine, As we informed the customer in our previous emails, we already processed the payments. Please advise the customer to use the documents provided to check the transactions with their bankrovider. If the bankrovider does not confirm that the payments were received we would need a letter from the bank, signed and stamped, confirming that the payments were not received. Kind regards, Dora G. CS Senior Relations Specialist Copyright © 1996–2024Booking.com. All rights reserved This e-mail was sent byBooking.com, Herengracht 597, 1017 CE Amsterdam, Netherlands [RVD06K-4N1XV]


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