I would like to clarify that I am unaware of any unlawful actions regarding the use of your services. The package I sent was within Belgium, and I did not intend nor engage in any activities that would be in violation of applicable laws or your regulations.
Could you kindly provide more specific details regarding the concerns, so that I may address any misunderstandings? I want to ensure that all procedures related to this shipment comply with Belgian law and your service’s rules.
Regarding the legal framework, as a consumer, I am entitled to the following rights:
1. Belgian Civil Code (Article 1649bis): This provides rights to consumers in relation to the sale of goods and services, ensuring that any commercial transactions are conducted fairly and transparently.
2. Consumer Protection Act (Belgium): Protects consumers against unfair practices and ensures the enforcement of clear and transparent terms in contracts.
3. EU Directive 2011/83/EU on Consumer Rights: As per this directive, consumers are entitled to clear information on contracts and services, including rights on delivery and dispute resolution.
4. Regulation (EC) No 593/2008 on the law applicable to contractual obligations: Establishes rules on which law applies in the event of a dispute regarding a transaction.
5. Customs Regulation (EU) No 952/2013: If there are any customs concerns related to cross-border shipments within the EU, this regulation outlines the procedures and rights.
I am willing to cooperate fully and take the necessary steps to resolve this situation to your satisfaction.
