East Midlands Railway

NON RESPECT DE VOS ENGAGEMENTS ! FAILURE TO RESPECT YOUR COMMITMENTSDébut du message transféré :De: myriam@biot.beDate: 22 janvier 2024 à 17:15:33 UTC+1À: Contact Charter [contact@eastmidlandsrailway.co.uk]Objet: Rép. : Reference: ET1212124?EVERYTHING IS STATED IN THE EMAIL YOU RECEIVED, I DO NOT WANT COMPENSATION, AS PROMISED IN YOUR MESSAGES, I REQUIRE REIMBURSEMENT OF HOTEL AND TAXI EXPENSES :317 EUROS TO Myriam Biot Adler : KBC BE26 432203446129 (KREDBEBB XXX), AVENUE LOUISE 527 A 1050 BRUXELLES.I'M NOT SATISFIED, I'LL ASK A LAWYER TO SEEK REFUND! Myriam Biot AdlerRue Jean Baptiste Colyns 631050 – BruxellesGsm : +32 (0) 47595 30 30Email : myriam@biot.be De : Contact Charter [contact@eastmidlandsrailway.co.uk]Date : lundi, 22 janvier 2024 à 15:06À : myriam@biot.be [myriam@biot.be]Objet : Reference: ET1212124Ref: ET1212124Hi Myriam,Thanks for your email of 10 January 2024.I am sorry to hear about the disruption that was caused to your journey as a result of the train cancellations.I would like to send you some compensation, which I trust will make up for your disappointment with our service. We pay compensation via Bacs and PayPal so please provide me with the following detailsBacs – can you include the name of your bank, sort code, account number, name on the account and bank address, so we can process this for you. If you are unsure of the address of your bank, you can view details on the following link www.sortcodes.co.uk [http://www.sortcodes.co.uk/]PayPal – you will need to ensure that the email address provided is the same as on your PayPal account, if it’s different please let us know.We will look forward to hearing from you.Kind regardsAbbie HCustomer Service CentreTel: 03457 125678Email: contact@eastmidlandsrailway.co.uk

To Customer Service I am writing to you to issue a formal demand regarding my reimbursement claim for expenses incurred due to the cancellation of all trains to Market Harborough on December 27, 2023, under ID number: 624327143784.I hereby insist that you promptly reimburse the amount of 317.71 euros to the account of Myriam Biot Adler: KBC BE26 432203446129.This amount represents the costs I had to incur as a result of the train cancellations. As a person with a disability, your St Pancras services advised me to book a hotel in London and take the train on December 28th. They assured me that I would be reimbursed for the expenses.Since then, I have been in contact with your services via email, and I deeply regret the lack of professionalism displayed. I believe I have received around ten emails repeatedly asking for information that has already been provided.Please find attached the hotel receipt, taxi receipts, and other relevant information.I kindly request that you fulfill your commitment and proceed with the reimbursement as soon as possible.Yours sincerely,Myriam Biot Adlermyriam@biot.bemyriambiot@gmail.com